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Posted by gordonguy on 1/28/2008
i used to be an area mgr in the dfw area where i always used beverlys florist for my floral needs, the store manager there always remembered my name and took great care to fill my orders just as i requested,even going out of her way to make sure that my deliveries were of superior quality and done in a timely manner, i have recently moved out of state, but still continue to use beverlys florist for my floral needs in my new region because they are a teleflora florist and can deliver nationwide, even thought i no longer live in the dfw area, beverly florist will continue to serve my needs because i know that i will continue to receive the best customer service their industry has to offer hands down
Posted by DOLPHINKWEEN on 1/28/2008
to mr droptopdown, do you think it is easy to make deliveries for valentines day, these poor flower shops, if they are worth anything, have hundreds and hundreds of deliveries to make that day, you think your order is the only one they have to deal with, as for the flower shop who finally received your order, what kind of shop can drop everything on valentines day to make a delivery immediately, one with not a whole lot of business apparently, and it seems if you had done your research thoroughly, you would have found that most shops only deliver in their immediate area on that day, also, i have found in my line of work as a cust service rep, i am alot less likely to help out an a**hole, than someone with a valid complaint. were you an a**hole? i wonder?
Posted by dollop on 1/13/2008
THIS IS THE MOST PROFESSIONAL FLORIST I HAVE EVER USED. THEY WERE VERY POLITE AND TOOK GREAT DETAIL TO WHAT I REQUESTED FOR THE SERVICE OF MY FATHER. I WOULD RECOMMED THEM TO ALL MY FRIENDS AND FAMILY. DELIVERY AND QUALITY WAS SUPERIOR.
Posted by droptopdown on 2/13/2007
After doing some research (obviously not enough) i chose Beverly's for ordering a dozen red roses for my long distance girlfriend on Valentine's Day. There were points to be gained by this, as everyone at her workplace had gotten flowers before, she was the new girl. Flowers weren't there at noon, called Beverly's and was told they had 900 orders out on the truck, and that they could not give times for delivery. Called at 2:30, was told that they would be there by 3. called at 4 and was told that they had wired the order to another florist for delivery, despite the fact that the delivery location was under 10 miles away. Called at 6, they said that they were sure the order would get there sometime THAT NIGHT, and i canceled the order. They did offer, after the runaround, to keep the money and bring in two dozen roses the next day, NOT VALENTINES day. I instead canceled and found another florist that made the delivery in 15 minutes at 6:30. I found their service to be atrocious and them to be uncaring about the situation that they had put me into. Guess they got their money in on Valentine's Day without me.